Prices Still Showing After Creating a Rule
Check 1: Clear Your Cache
If you use a caching plugin (LiteSpeed Cache, WP Super Cache, W3 Total Cache), clear the cache after creating or modifying rules. Cached pages serve stale content.
Check 2: Rule Conditions
Verify your rule’s conditions match the visitor you’re testing as. Use an incognito/private browser window to simulate a guest visitor. If testing role-based rules, log in as a user with that specific role.
Check 3: Rule Priority
A higher-priority rule may be overriding yours. Check the Rules Dashboard and ensure your rules are in the correct priority order.
Check 4: Rule is Enabled
Make sure the rule toggle is ON (green) in the dashboard.
Inquiry Form Not Submitting
- Check browser console for JavaScript errors
- Ensure your theme loads jQuery (required for the AJAX modal)
- Verify the admin email is set in Settings > Inquiry Form
License Activation Issues
- Ensure you’re using the correct license key from your purchase email
- Check that your site URL matches the URL registered with the license
- If you moved domains, deactivate the old domain first in your account dashboard
Getting Support
If none of the above resolves your issue, contact us at [email protected] with:
- Your site URL
- WordPress and WooCommerce version
- Plugin version
- Steps to reproduce the issue
- Any error messages or screenshots